Privacy Policy


ALVEN (Alven GmbH, Bohlweg 6, CH-8800 Thalwil) respects the protection of the data of its customers. The collection, storage and processing of customer data complies with the relevant statutory regulations. In addition, the following provisions shall apply.

ALVEN collects, processes and/or uses personal data only if this is permitted by law or if the persons concerned have given their consent.

ALVEN deletes data from customer enquiries after processing the enquiry.

ALVEN uses customer data from the registration in the web shop, online orders and competitions exclusively in connection with the order, the competition and the registration of the customer account. Any further use of this data will only take place with the explicit consent of the customer.

ALVEN informs customers with a registered customer account regularly by e-mail about changes and innovations in connection with the customer account. Customers with a registered customer account can view their customer data and orders online at any time. Customers with a registered customer account can close their customer account at any time either independently or by notifying ALVEN. After the account has been closed, the corresponding data can no longer be viewed and will be destroyed by ALVEN taking into account any statutory data retention periods.

ALVEN will only send electronic advertising with the express consent of the customer. They can revoke their consent for advertising mailings at any time by unsubscribing from the electronic publication or by notifying ALVEN.

ALVEN cooperates with third parties within the scope of distribution. Third parties commissioned by ALVEN such as IT and Internet service providers, transport companies, financial companies or consultants may be provided with customer data. Third parties called in by ALVEN are contractually obliged to use the customer data in accordance with the statutory provisions and in accordance with these principles.

ALVEN is entitled to use customer data in connection with orders in the web shop for identity and creditworthiness checks. 

ALVEN and its partners use cookies on the website and in connection with the ALVEN webshop. The date and time of the order (if specified): IP address, first and last name, date of birth, billing and delivery address as well as the chosen payment method. For registered customers, the last login date, language selection and e-mail address are also saved. During the browser session, the contents of the shopping cart and information about the products viewed (including the wish list) are saved. Cookies can be deactivated at any time.

ALVEN uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google will anonymise the information about website visits and make it available to ALVEN. There will be no further use or processing of the data.

ALVEN secures the website and connected systems against loss, destruction, access, alteration or distribution of your data by unauthorised persons by means of technical and organisational measures provided for by law. When entering particularly sensitive data (e.g. payment data), we encrypt your data for security reasons.

ALVEN may change or update this Privacy Policy at any time. In each case the current version at the time of an order applies.

If you have any questions or suggestions, please contact us using the contact form.